Hotels Las Vegas Frequently Asked Questions FAQ

FAQ

1. "What are the requirements for claiming the Price Guarantee?"

• You must have already booked a prepaid reservation identified as a "Special Internet Rate"

• The completed Price Guarantee form must be submitted prior to the property's cancellation deadline.

• The lower rate must be available for booking with identical specifications of the original request (ex: same hotel, same date and same room type).

2. How do I proceed if I find a lower price?

Fill out the on-line Price Guarantee form.

3. When can I expect to receive a response?

We will respond via email within 4 hours during regular business hours, or if outside of regular business hours, we will reply the next business day.

4. How is my credit issued?

Credit is issued directly to the credit card provided at the time of booking. The credit will usually appear on your statement within 7-10 business days.

5. How do I find the individual hotel's change and cancellation policy before I make a reservation?

We provide the policy for each property several places throughout the site. The easiest way to find it is on the Room Availability Page of the individual property. You can also find the change and cancellation policy while making your reservation.

6. How do I find the individual hotel's change and cancellation policy after I have made a reservation?

The easiest way to find the change and cancellation policy for the hotel room you've reserved is to consult your confirmation email.

If you don't have your confirmation email handy, you can view your reservation online.